Frequently Asked Questions

If you are a new patient/client to the Mindsight Clinic, please send your enquiry to us at info@mindsightclinic.com.au or via our contact form on this website. Please attach any important documents such as your referral, past medical reports, results of any medical tests or investigations etc..

Please note, if you have seen any of our clinicians at a previous practice, you will need to be registered as a patient of the Mindsight Clinic before you can request a further appointment.

Our friendly team will contact you and help you find the clinician that can best meet your needs.

Please see our "About us" page to see what areas of expertise our clinicians have, and what age groups they are able to help. You can also discuss your requirements with your family doctor so they can refer you to the right person.

Discussing your needs with your family doctor is always the best place to start. They can then refer you to the right clinicians, and ensure that if you are eligible you can receive a medicare rebate for your appointment.

You will need a current GP referral in order to continue receiving Medicare rebates for your care. Your time your referral expires will depend on the clinician that you have been referred to:

• For psychiatrists, your referral will last 12 months. 
• For psychologists and social workers, your first referral will cover your first 6 sessions, after which you will need to obtain another referral from your GP or psychiatrist for another 4 sessions per calendar year. 

Please note, you can still see your psychologist/social worker for more than ten sessions a year, but only up to ten will attract a Medicare rebate. Whilst we often remind our patients when they need a new referral, it is their responsibility to ensure their referrals are up to date.

Although Medicare only allows rebates for psychologist/social worker sessions up to a maximum of ten sessions a year, there are other ways of accessing financial support for your therapy. Some of these include:

• Private health insurance
• Victims Support Services
• Psychological Access Plus (means tested support for residents of Northern Sydney Primary Health Network - see our links page for more information)
• NDIS - discuss this with your GP or enlist an NDIS service coordinator to help you manage your funds effectively

You may also qualify for the Medicare Safety Net - see https://www.servicesaustralia.gov.au/medicare-safety-nets